- Nothing of what happens inside matters, unless it matters to someone outside…
focus towards your clients, customers and consumers
- Avoid, ‘but’, ‘however’, and ‘no’ in your communication…
creates positive relationships; mends broken ones
- Don’t doubt…
helps avoid negative perceptions and builds a clear perspective
- Don’t bad-mouth…
it just leaves you with a bad mouth
- Shun mediocrity…
it tends to make a mediocre of all those around
- Stand by your people…
for they weep when you cry
- Build your team’s equity…
helps build your personal equity
- Live what you preach…
in living it you epitomize what you preach
who said it was going to be easy
- It doesn’t matter what you think of yourself…
what matters is what others think of you
- Know which battle to lose…
some battles have to be lost to win the war
~ Paco, 12th March, ’09