I guess a million hours of research has gone into finding out the cosmic reasons for an on-platform faux-pas. Unfortunately, it has always been a mystery. Having said that there are couple of things that can be done prior to and immediately after the 'unexpected' faux pas has happened
Before the session
> The 3P methodology... Prepare-Prepare-Prepare; but don't confuse yourself. Usually, we are left wanting for more information, because we prepare at the last moment
> Confidence Squared... That is the mathematical expression of Over-Confidence. We all know that it can not only kill one's performance, but incinerate the facilitator out of existence. So, keep that in control. Walk into the session with respect for the learners, and their superior ability to throw up questions which can derail the most proficient of facilitators
> Don't operate out of a pedestal... The fall hurts even more
Just after the faux-
> One should not go out and make a congressional speech out of one's error... becuase that is over-doing; however, what one can do is to accept the error in a manner acceptable to the learners.
> Don't be arrogant... Learners would stop listening, and become casualties in no time.
> Don't be ignorant... Learners would mock you if they come to know (which they would in sometime... murphy's law), and thereafter your respect would diminish.
1 comment:
I am in agreement with your response sir. Infact the skill to handle an on-platform faux pas goes beyond training and into a subconscious level where one controls the impulses to react. Once comfortable with this art, one becomes a better listener - which is the fulcrum of good communication. While giving Training, one hurdle which i have faced commonly is the diversity of trainees( in terms of knowledge/skill sets). I would like to know how best to mentally categorize audience and whether or not one should apply different training techniques within the same group. Thankyou.
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