An old team member had posed this question and wanted a 'quickie' response. This is a basic question which almost all training professionals have struggled with and many continue to struggle. Incase you wish to have some more inputs, do write to me, and I'll be glad to offer my assistance. Keep one thing in mind... Don't get on a jehad to find a 'training' solution for every problem. Think like a business operator.
Yenjoie!!!
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Easy-Way-Out
Only Step: Do a cut-paste job
Not-So-Easy-Way-Out
Step1: Identify business goals.
Step2: Identify business problems.
Step3: Identify those business problems which you can solve (and to whatever extent).
Step4: Qualify by doing some interviews with stakeholders, operators and customers.
Step5: Analyse
Step6: Prioritize by severity of implication, recurrence and contextuality to your function.
Step7: Create a plan to focus at removing or reducing the impact of the business problem. Read HPT framework available at http://www.ispi.org/
Step8: Get basic buyin from stakeholders before you go into the presentation.
Step9: Buy & Read 'SPIN Selling Fieldbook'. Then apply the same on the presentation that you would make.
Step10: Incorporate feedback and implement with a strong review mechanism to ensure formative feedback.
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